Eviction Prevention Intake Specialist I

Abacus Staffing, a leading provider of comprehensive employment/placement

solutions, is seeking market talent. We offer meaningful and long-term employment

opportunities, a competitive pay structure and outstanding customer service to a

workforce of more than 20,000, nationally.

Title: Eviction Prevention Intake Specialist I

Location: Norfolk, VA

Pay Rate: $20.00 per hour

Schedule: Full-Time, 40 Hours Per Week (Flexible/Adjustable Schedule)

Job Summary

We are seeking a compassionate, detail-oriented Eviction Prevention Intake Specialist

I to assist Norfolk residents seeking rental and utility assistance through eviction

prevention programs. This role involves interviewing applicants, reviewing

documentation, determining eligibility, processing applications, and providing

community resource information to individuals facing housing instability.

The ideal candidate will possess strong customer service skills, excellent

communication abilities, attention to detail, and the ability to work efficiently in a

fast-paced environment.

Responsibilities

• Interview applicants to determine eligibility for financial assistance programs.

• Collect and review required documentation, including:

o Leases

o Photo IDs

o Pay stubs

o Utility bills

o Rental ledgers

o Household demographic information

• Review applications and determine program eligibility based on established

guidelines.

• Calculate rental and utility assistance amounts according to program criteria.

• Communicate with clients via phone, email, and in-person meetings regarding

application status and requirements.

• Verify whether applicants have previously been disqualified from receiving

assistance.

• Process completed applications for review by Program Specialists and

Managers.

• Assist with processing client appeals for denied applications.

• Attend Norfolk General District Court two to three times per week.

• Provide community resource information and explain the eviction process to

tenants.

• Research expungement records through the Court Clerk's Office when

appropriate.

• Respond to calls and emails from Norfolk residents seeking assistance and

community resource information.

• Collect and enter data from past clients into the program's data repository.

• Perform other duties as assigned.

Qualifications

Required Skills

• Strong customer service and interpersonal skills.

• Excellent verbal and written communication abilities.

• Ability to work under pressure and manage multiple priorities.

• Strong attention to detail and organizational skills.

• Basic computer proficiency, including email and data entry.

• Ability to handle confidential information with professionalism and discretion.

Experience & Education

• Minimum of 1 year of related work experience preferred.

• Experience in social services, housing assistance, customer service, case

management, administrative support, or a related field is a plus.

• Equivalent combination of education and relevant work experience will be

considered.

Preferred Qualifications

• Experience working with vulnerable populations.

• Knowledge of housing assistance, eviction prevention, or community resource

programs.

• Familiarity with reviewing financial and eligibility documentation.

Benefits

• Flexible work schedule.

• Opportunity to make a direct impact in the Norfolk community.

• Collaborative and mission-driven work environment.

• Valuable experience in housing assistance and social services.

Apply Today!

If you are passionate about helping individuals and families maintain stable housing

while providing exceptional customer service, we encourage you to apply for the

Eviction Prevention Intake Specialist I position in Norfolk, VA.

Weekly pay and benefits available!

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