Air Logistics Customer Care Specialist

Air Logistics Customer Care Specialist

Location: East Point, GA

Pay Rate: $23.00-25.00 per hour

Schedule:Monday–Friday (In-Office)

Employment Type: Temp-to-Hire

Position Overview

A large multinational freight forwarding company is seeking a detail-oriented and customer-focused Air Logistics Customer Care Specialist to join its growing team in the East Point area. This position is responsible for coordinating shipments, providing exceptional customer service, and ensuring shipments move efficiently through the international supply chain.

This is an excellent opportunity to join a global logistics organization with the potential for permanent employment.

Key Responsibilities

• Manage customer inquiries regarding air shipments, delivery schedules, shipment status, and documentation.
• Coordinate with overseas agents, ocean carriers, customs brokers, trucking providers, and internal operations teams.
• Monitor shipments from origin through final delivery and proactively communicate delays or changes to customers.
• Review and process import documentation, including bills of lading, arrival notices, and other required shipping paperwork.
• Track shipment milestones and maintain accurate records in transportation management systems.
• Assist with resolving shipment discrepancies, delays, service issues, and customer concerns.
• Provide timely shipment updates and ensure customer requests are handled professionally.
• Coordinate customs clearance and delivery arrangements with the appropriate service providers.
• Maintain accurate shipment files and follow company procedures, customer requirements, and applicable import regulations.
• Collaborate with internal departments to ensure service quality, operational efficiency, and customer satisfaction.

Qualifications

• Strong MS Office and MS Excel skills

• Previous experience in ocean or air freight operations, freight forwarding, international logistics, or customer service within the transportation industry preferred.
• Knowledge of ocean freight processes, import documentation, and international shipping terminology is a plus.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple shipments and priorities in a fast-paced environment.
• Proficiency in Microsoft Office, particularly Outlook and Excel.
• Experience using transportation management systems (TMS), logistics software, or shipment tracking platforms preferred.
• Strong problem-solving skills and a customer-first mindset.
• Ability to work independently while collaborating effectively with a team.

Compensation & Schedule

• Pay: $23.00-25.00 per hour
• Schedule: Monday–Friday (In-Office)
• Location: East Point, GA
• Employment Type: Temp-to-hire, with the opportunity to transition to a permanent position based on performance and business needs.
• Opportunity to gain experience with a large multinational logistics provider.