Benefits Program Assistant - REQ: 48425

Benefit Program Assistant 

Location: Virginia Beach, VA
Job Type: Full-Time.

The ideal candidate possesses strong organizational skills, excellent communication abilities, and a commitment to serving the public with professionalism and compassion.

Key Responsibilities

• Provide administrative and program support to eligibility staff throughout the application and recertification process for financial assistance programs.
• Answer and direct telephone inquiries, provide information to customers, and assist with routine correspondence.
• Conduct face-to-face customer interviews and assist applicants in accurately completing required forms and documentation.
• Prepare, maintain, organize, and file case records, reports, and supporting documentation.
• Review documents for completeness and accuracy before submitting to eligibility staff.
• Perform data entry and maintain electronic and paper case files in accordance with agency policies.
• Calculate and verify basic financial information using standard mathematical skills and calculators.
• Prioritize daily assignments and manage multiple tasks in a fast-paced office environment.
• Provide prompt, courteous, and professional customer service to clients, coworkers, and the general public.
• Maintain confidentiality of sensitive client information and comply with all applicable policies and regulations.
• Support eligibility staff with additional administrative duties as assigned.

Minimum Qualifications

• High school diploma or GED required.
• Previous administrative, customer service, office support, or human services experience preferred.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Ability to conduct interviews professionally and communicate with diverse populations.
• Basic math proficiency and ability to perform routine calculations accurately.
• Experience using Microsoft Office Suite and data entry systems.
• Strong organizational skills with the ability to prioritize multiple assignments.
• Ability to maintain confidentiality and handle sensitive information with discretion.

Preferred Qualifications

• Experience working in public assistance, human services, social services, or government programs.
• Familiarity with eligibility processes, case management systems, or benefits administration.
• Bilingual candidates are encouraged to apply.

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