Part-Time Receptionist Role Downtown Nashville

Job Title: Part-Time Receptionist

Department: Front Desk
Location: Nashville, TN 37201

Schedule: 12:00 noon – 4:30 pm (Monday-Friday) 4.5 hours a day

Length of Assignment: Selected candidate will work until December 21, 2026

Attire: Business Professional

Position Summary

The Receptionist serves as the first point of contact for visitors and callers to the Nashville Office. This position plays an important role in providing professional, courteous, and responsive customer service while supporting the daily operations of a busy public-facing government office.

The Receptionist welcomes customers, manages a high volume of telephone calls, monitors front-lobby activity, assists with parking validation, receives and tracks daily deliveries, routes messages and inquiries, and provides general administrative support. The position requires a friendly and professional presence, sound judgment, strong organizational skills, and the ability to remain calm and helpful in a busy environment.

Essential Duties & Responsibilities

Including, but not limited to, the following:

Customer Service & Front Lobby

1. Welcome walk-in visitors with a positive, professional, and helpful attitude and determine the nature of their visit.

2. Guide visitors to the appropriate department, staff member, or service area and provide general information regarding office services.

3. Monitor front-door and lobby activity to help ensure visitors are conducting official business with the Office.

4. Provide parking validation assistance for customers using the designated parking garage or eligible street parking.

5. Maintain a welcoming, orderly, and professional reception and front-lobby area.

6. De-escalate customer concerns when possible and promptly refer to appropriate department leadership or the appropriate staff member when additional assistance is needed.

Telephone & Communication Support

1. Manage a high volume of incoming telephone calls, generally 60 to 100 or more calls per day, while maintaining courteous and efficient service.

2. Quickly assess the purpose of each call and transfer callers to the appropriate department, staff member, or office.

3. Provide basic information to callers when appropriate and accurately route messages requiring follow-up.

4. Use office paging, telephone, email, and other communication systems to contact staff and support customer needs.

5. Direct customers who require language assistance, including Spanish-speaking customers, to available bilingual staff or other appropriate resources.

Mail, Deliveries & Daily Reporting

1. Receive and appropriately route incoming mail and deliveries for the office working with the ROD Executive Assistant and Assistant Chief Deputy of Operations.

2. Maintain daily counts and logs for FedEx, UPS, USPS, and other deliveries as required.

3. Prepare and send daily activity reports to department leadership, including requested reception, call, visitor, parking, mail, or delivery information.

4. Maintain accurate records and documentation associated with assigned front-desk activities.

Administrative & Departmental Support

1. Assist with routing messages, paging staff, monitoring the lobby, and coordinating customer flow during periods of high activity.

2. Communicate promptly with supervisors regarding customer concerns, unusual situations, telephone or system issues, or other matters that may affect front-office operations.

3. Work collaboratively with all areas of the Office to help ensure customers receive timely and accurate assistance.

4. Attend staff meetings, training sessions, and other departmental activities as required.

5. Provide assistance in other areas of the Office when necessary to support departmental operations and customer service.

6. Perform other duties as assigned by department leadership.

Required Skills & Qualifications

• Excellent communication and interpersonal skills.

• Strong customer-service orientation and ability to interact professionally with a diverse public.

• Ability to multitask effectively and remain organized in a fast-paced, high-volume environment.

• Reliable, punctual, and professional presence.

• Ability to remain calm, courteous, and solution-oriented under pressure.

• Strong organizational skills and attention to detail.

• Comfort with basic office technology, including email, telephone, paging, and related communication systems.

• Ability to exercise sound judgment and know when customer concerns or unusual situations should be referred to management.

• Ability to work independently and collaboratively as part of a team.

• Previous receptionist, front-desk, administrative, or customer-service experience is preferred.

• Bilingual ability, particularly Spanish, is preferred but not required.

Work Environment & Position Information

• Part-time, in-person position located in downtown Nashville.

• Employee parking is provided.

• Typical schedule is a four and a half-hour day shift, Monday through Friday.

• Position requires the ability to commute to Nashville, Tennessee 37201.

• The office provides a supportive, team-oriented work environment with accessible leadership and an opportunity to serve the Nashville community in a public-facing government role.

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